Frequently Asked Questions
Everything you need to know about shopping with Chaos & Kindness.
What is the standard shipping time for orders?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping can take up to 14-21 days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy on all unworn and unwashed items. Simply visit our Returns Portal with your order number and email address to start the process.
How do I know which size to choose?
Each product page features a detailed size guide. Since we offer various fits, we recommend measuring a favorite garment you already own and comparing it to our specifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.
How should I care for my Chaos & Kindness apparel?
To preserve the quality of the fabric and prints, we recommend machine washing cold, inside out, and tumble drying on low heat or hanging to dry.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.